In building a digital society, public administration associations, infrastructure actors such as energy production/distribution and telecom operators, financial actors, and service companies operating in a novel manner play an important role.
Digital society can thrive if developed with people’s well-being and streamlining of the daily operation of service companies in mind. Various digitalization projects generate completely new business on the markets, in the building of which service design and technology play a significant role. In the pursuit for success, service providers have an important role to play in maintaining the equality and accessibility of services.
On the other hand, above all, digitalization is change management. We are facing a common challenge that requires incorporation of new ways of activity, new culture, and new technology into the daily life of the user of a service or solution. Legislation, such as data security requirements related to the solution, often add their own flavour to digital projects.